Work From Home With Luce Research

Luce Research is currently testing a new work-from-home program. This page contains all necessary links and information

Get Started

Important Links

Use the provided links to access all needed Remote Worker systems.

View Instructions

Web Based Phone - User Control Panel

This feature is currently being tested and is relevant only to interviewers who have been sent a USB headset

Remote VoIP Dial In Instructions

Promark Research CATI

LOCAL - You will dial in using the 4 digit number from the "Local" column.
REMOTE - You will be dialing in using the the corresponding number from the "Remote" column

Dialer	Local	Remote
Pronto1	1111	(832) 308-5124
Pronto3	3333	(832) 234-1076
TCPA2	2222	(832) 308-5074

Step 1 – Access Chat System

*** You must use Firefox to access the chat system ***

You will need to log in to the chat system (link can be found above). This chat room will be where you receive most of your instructions from management, so it is important that you regularly check the chat for project changes.

If you have physically worked at our Colorado Springs location, your username is the following: WFH_LastnameFirstname
If you are ONLY a remote worker and have never worked on the Luce Research premises, your username is the following: RWFH_LastnameFirstname
Your password is the last 4 digits of your SSN

For instructions on installing the desktop Rocket.Chat program, click here

Step 2 – Log in to Voxco

Depending on whether you will be calling with landline or cell, use Firefox to access the appropriate VXCATI link from above.

You will see the familiar Voxco login screen. Please use the same username and password that was used for Rocket.Chat.

If you have physically worked at our Colorado Springs location, your username is the following: WFH_LastnameFirstname
If you are ONLY a remote worker and have never worked on the Luce Research premises, your username is the following: RWFH_LastnameFirstname
Your password is the last 4 digits of your SSN

Step 3 – Access Projects

After logging in, select and accept your assigned project. Projects are delegated by management from the Luce Research Chat system.

Step 4 – Dial in to Voxco

You will be prompted to dial a phone number and enter a code, please follow the on screen instructions.

Supervisor Transfer Procedure

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CALMLY AND POLITELY:

Inform the respondent that a supervisor is not currently available, but one can call them back as soon as possible. Record the respondents name and phone number and then reach out to your room coach via chat to inform them of the situation.